Theme Directory missing

  • Unknown's avatar
    samiregroup · Member ·

    Hi guys,
    I have been updating my theme COLORMAG” on my site http://www.onlinegeeks.website and after just clicking there came an error of theme update not complete. Then when I tried to check again, the site had lost everything on it. So I tried to install a plugin to recover the site but was unable because the theme directory is missing.
    What should I do to restore the directory? Will the site be recovered if I reinstall the theme again?
    Someone help, please…
    I am hosting the site with GCP but they don’t give the cPanel What advice can you give on this?

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

    WordPress.com vs. WordPress.org

    You can look for help at the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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