Theme Download – Fatal Error

  • Unknown's avatar
    hollymaslin · Member ·

    I have tried downloading my theme which worked. I downloaded the Theme and Child theme which worked. I then installed, and activated all of the required plugins from the list and since pressing activate I now cannot access my site at all.

    It says ‘Fatal error: Class ‘WPBakeryShortCodesContainer’ not found in /home/r3655485/public_html/recruiteo.co.uk/wp-content/plugins/nxr_vc_extender/elements/nxr_xtnd_accordion.php on line 10′

    I cannot even access the admin panel, or see the front end of the site.

    Thanks!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    garysixtyeight · Member ·

    Hi there,

    Please try using FTP or the file manager in the control panel of your hosting account to delete the nxr_vc_extender folder in /wp-content/plugins/

    Deleting the plugin should remove the fatal error.

    If you need further help with this, please contact the developer for support at the place you purchased the product:

    https://themeforest.net/item/nexx-multi-purpose-business-wordpress-theme/19851428/support

    The forum you’ve posted this question in only provides support for sites hosted here at WordPress.com.

    If you’d like to learn more about the differences between WordPress.com (the hosted service) and WordPress.org (the software), please see this guide:

    WordPress.com vs. WordPress.org

    I hope this helps :)

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