Theme Error Message
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website http://www.2cbbuilders.com has not worked all weekend, contacted hosting company, they said to contact word press because our theme was having some type of error. need to get my website back up and running ASAP, have had several folks message me trying to access it. thanks!
The blog I need help with is: (visible only to logged in users)
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2cbbuilders.com is hosted by BlueHost
Hosting provider: BlueHost
WHOIS: Click Here
IP Address: 173.254.28.19
Name Servers:
ns1.justhost.com
ns2.justhost.comWe provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
Hi @2cbulders – The site you refer to http://www.2cbbuilders.com/ is a self hosted WordPress.org site.
For help with your self hosted site, go to http://wordpress.org/support/ and the volunteers over there will be able to help you.
If you want to read more on the differences between WordPress.org and WordPress.com you can do that here: https://en.support.wordpress.com/com-vs-org/
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staff-zinnia
Are my comments ending up in spam?
Or are you just not refreshing before posting into threads? -
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staff-zinnia
Are my comments ending up in spam?
Or are you just not refreshing before posting into threads?Twice this morning I had to log out to check on this and it’s annoying me because it slows me down.
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Hi @timethief, hope you are well. I see your comments. My process has been refreshing the thread before I start my post, but I will alter that, and begin to refresh it before I submit my response to see if anyone has posted in the interim of me opening the thread and posting. That is what I suspect happened here, as it is only a few minutes difference. Sorry, not trying to annoy you, just trying to help folks out.
@2cbuilders , You can mark this thread ‘resolved’.
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staff-zinnia
Okay then. Understood and that us a good idea. I am well and happy but extremely but at work. Best wishes.
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