Theme failing to customize

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  arjunsharmarad · Member · Feb 2, 2015 at 8:53 pm

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  Hey, I tried to see if this was answered elsewhere, can’t seem to find a solution.

  I’ve tried a couple different themes, but the customization does not seem to work. I will change the font or colors and click save, it’ll say “Your Design has been published!” but if I load my site it just has the default appearance for that given theme. I tried deleting cache and turning off my Chrome plugins, I also tried a couple different browsers. Problem seems to be on WP’s end. Any ideas?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 3, 2015 at 1:22 am

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  If you have not purchased the custom design upgrade note that no changes you try out aside from those such as Custom Background, Custom Header, etc. which are stated on the theme description pages in the features column (right hand side) will be visible to visitors.
  http://en.support.wordpress.com/custom-design/
  http://en.support.wordpress.com/custom-design/editing-css/
  http://en.support.wordpress.com/custom-design/custom-fonts/

  You do not need to load the design tools unless you have the Custom Design upgrade. All of these functions can be accessed from your dashboard – without loading the custom design tools – no upgrade required.
  Appearance > Header
  Appearance > Background
  Appearance > Theme Options (applicable only to some themes)
  Settings > Reading (set a static front page)
  Site Title and Tagline > Settings > General

  If you are using the preview mode for the Custom Design upgrade some of the settings in that mode will save but they won’t show up on the front end unless you purchase the upgrade.

  To go back to the free options, go to Appearance → Themes → Customize → Colors and click the “exit the preview” link in yellow at the top of the panel on the right.

  See also: http://dailypost.wordpress.com/2014/01/18/video-tutorial-customizing-your-theme/

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  arjunsharmarad · Member · Feb 3, 2015 at 7:51 am

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  Thanks for the explanation. That was far less obvious than it should have been…

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  ryancowles · Staff · Feb 6, 2015 at 10:11 pm

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  Hi there, and thanks for the feedback. Timethief is correct. You can preview your customizations, but you’ll need the WordPress.com Premium or WordPress.com Business plan in order to publish those changes.

  I hope this helps clear things up!

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  philippamcnamara · Member · Mar 10, 2015 at 8:29 pm

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  Hi, I have WordPress.com Premium and I have purchased a theme. When I go on Customize, the ‘loading’ spinner just keeps whirring, and non of the links will click through.

  Please can you advise?

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  kathrynwp · Staff · Mar 10, 2015 at 8:39 pm

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  philippamcnamara – sorry you’re having trouble with customization. Could you please start a new thread and let me know:

  – what exactly you’re trying to update in the Customizer
  – if you could try a different browser than the one in which you’re currently experiencing the problem.

  You can start the new thread here:

  https://en.forums.wordpress.com/forum/themes#postform

  Please post the link to your new thread here when you’re done so I’ll find it more easily. Thanks.