Theme Fraud

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  shaynewells8 · Member · Oct 23, 2018 at 3:38 pm

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  Hi. I purchased a SKT Strong theme and I was not only charged twice, but I was never able to use the theme because it never downloaded properly for use. I have tried contacting the theme company, but they are never responsive and do not have active phone numbers. How do I go about getting a refund?

  The blog I need help with is: (visible only to logged in users)

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  sayali29 · Member · Oct 23, 2018 at 3:47 pm

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  Hi there,

  I am adding ’modlook’ tag in sidebar for staff assistance. Someone from staff would help you ASAP on this.

  Regards,
  Sayali

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  staff-zinnia · Staff · Oct 23, 2018 at 6:23 pm

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  Hi –

  Where did you purchase this theme from? Can you send me a link where I can take a look?

  The reason I’m asking is because it wasn’t purchased under the user account that you are using here. There aren’t any upgrades billed to that account. I think you knew that but I just wanted to mention in case.

  If you aren’t able to reach the theme author through their page for support then I’d suggest cancelling the payment from your bank.

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  shaynewells8 · Member · Oct 23, 2018 at 8:27 pm

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  Hi,

  Yes, I have multiple WordPress accounts and I realized the chat was posted with the default account. I’ll leave the website with the account it is associated with and the website I purchased the theme from. I can also repost the chat with the correct account if needed, thank you.

  WordPress Account:
  http://premier805pt.com

  Theme Purchase:
  https://www.sktthemes.net

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  supernovia · Staff · Oct 23, 2018 at 9:19 pm

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  Thanks @shaynewells8. Given that the charge is not in our system, we can’t do much here to refund you. But we do recommend reaching out to the folks you bought it from and working with them.