Theme is broken and cannot access site

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  jakelewellen89 · Member · Nov 9, 2022 at 1:31 am

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  Hi Team,

  I am working with Bluehost but continue to hit roadblocks with them. My site has been down 7 days with a 500 error. They shared that it was due to my theme. Unfortunately I cannot access my site to change my theme.

  Any help would be greatly appreciated.

  Thank you

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Nov 9, 2022 at 3:29 am

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  Hello there,

  Your site uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  You can also look at the troubleshooting guide here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting

  In addition, you might want to consider posting your question at WordPress.org’s support forum, where people are familiar with such problems and can help you in a more efficient manner: https://wordpress.org/support/forums

  Hope this helps! :)