Theme: Mesmerize (version 1.6.99) – Fatal Error

• 

  diphotoeventos · Member · May 12, 2021 at 5:28 am

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  I received this email detailing the problems on my site, can someone help me?

  When seeking help with this issue, you may be asked for some of the following information:
  WordPress version 5.5.3
  Current theme: Mesmerize (version 1.6.99)
  Current plugin: (version )
  PHP version 7.1.14

  Error Details
  =============
  An error of type E_ERROR was caused in line 158 of the file /home2/diphotoc/public_html/diphoto.com.br/wp-content/themes/mesmerize/inc/functions.php. Error message: Uncaught Error: Call to undefined function mesmerize_is_wporg_preview() in /home2/diphotoc/public_html/diphoto.com.br/wp-content/themes/mesmerize/inc/functions.php:158
  Stack trace:
  #0 /home2/diphotoc/public_html/diphoto.com.br/wp-content/themes/mesmerize/inc/functions.php(507): mesmerize_can_show_cached_value(‘mesmerize_cache…’)
  #1 /home2/diphotoc/public_html/diphoto.com.br/wp-content/themes/mesmerize/inc/general-options/colors.php(96): mesmerize_add_kirki_field(Array)
  #2 /home2/diphotoc/public_html/diphoto.com.br/wp-content/themes/mesmerize/inc/general-options.php(3): require_once(‘/home2/diphotoc…’)
  #3 /home2/diphotoc/public_html/diphoto.com.br/wp-content/themes/mesmerize/inc/theme-options.php(6): require_once(‘/home2/diphotoc…’)
  #4 /home2/diphotoc/public_html/diphoto.com.br/wp-content/themes/mesmerize/inc/functions.php(494): require_once(‘/home2/diphotoc…’)
  #5 /home2/diphotoc/public_html/diphoto.com.br/wp-content/themes/mesmerize/inc/functions.php(504): mesmerize_require(‘/home2/diphotoc…’)
  #6 /h

• 

  franxiscoflores1 · Member · May 12, 2021 at 5:45 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We’re only able to help with sites hosted on our servers at WordPress.com.

  Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums

  Or you can also get support from your hosting provider.

• 

  kokkieh · Staff · May 13, 2021 at 5:36 am

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  Please contact support for that specific theme directly for help:

  https://wordpress.org/support/theme/mesmerize/

  The general WordPress.org forums only provide support for the WordPress software itself, not for specific themes or plugins made by private companies/individuals.