Theme not active/Previewable/Editable – Purchased theme and activated key

  • Unknown's avatar
    apnalisting · Member ·

    Hi i am not able to active/Preview/Edit the new theme i just purchased. Also, not i am able to import demo data., it says internal error 505

    The blog I need help with is: (visible only to logged in users)

  • staff-zara · Staff ·

    Hello there, it seems that your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

    Name Servers
    NS6463.HOSTGATOR.COM
    NS6464.HOSTGATOR.COM

    If you have issues with the theme you purchased, please contact the theme developer.

    For future self-hosted WordPress questions, you’re recommended to post them at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    https://wordpress.org/support/

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

    See the differences between WordPress.com and self-hosted WordPress here:

    WordPress.com vs. WordPress.org

  • The topic ‘Theme not active/Previewable/Editable – Purchased theme and activated key’ is closed to new replies.