Theme not populating

  • Unknown's avatar
    janiceniebla · Member ·

    Hi there – I just purchased a Corporate theme from mythemeshop and I followed the steps to download it. I see the theme active in WordPress but when I refresh to view my site it doesn’t populate the template at all. Please advise .

    Thank you,
    Janice

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    blackcat13007 · Member ·

    Hello janiceniebla

    I hope you are doing well today!

    I checked your blog zfy.gpv.mybluehost.me and all I can see there is a Coming Soon Page.

    Please consider clearing your browser cache and check again if the theme is live or not if not please clear browser cache again and reactivate your theme again.

    if this didn’t help please try to make a conflict test.
    But first of all make a full backup to your site and then you can perform a conflict test .

    Please if you are going to perform a conflict test, please follow these steps or google it for better result.
    So try to deactivate all plugins and activate your theme if the theme activated successfully (while all plugins are deactivated) then there may be a conflict with one of the plugins.

    start activating the plugins one by one and refresh your site and check if the theme still live, when you reach the point where you activate some plugin and your theme disappear, then this is the plugin causing you trouble with the theme. you can either deactivate it or change your theme to another one.

    So in this case try to contact your plugin provider or theme provider as well and report the conflict to theme so they can find a proper solution for you.

    Best regards,
    Youssef

  • staff-mckluskey · Staff ·

    Hi there @janiceniebla!

    I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

    WordPress.com vs. WordPress.org

    You can look for help at the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.


    @blackcat13007     – we do not offer support for self-hosted WordPress sites on this forum. If you’d like to help out users with self-hosted sites, you can point them to the community forums.

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