theme not updating

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  akenderes · Member · Nov 22, 2020 at 10:15 pm

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  Hello. When I activate a new theme I’ve installed, only the font of my title changes; the rest of the website shows the demo contact of my old theme. I’m exasperated. How can I fix this?

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  staff-totoro · Staff · Nov 22, 2020 at 10:27 pm

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  Hi there,

  I do not see any sites under your @akenderes WordPress.com account when I check on our end.

  Is it the case that you are you using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  akenderes · Member · Nov 22, 2020 at 10:33 pm

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  http://www.whatmywifeeats.com

  Thank you for the help!

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  staff-blorbo · Staff · Nov 22, 2020 at 11:33 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.