theme refund

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  jq1266 · Member · Apr 9, 2016 at 5:53 pm

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  Hi I purchased the pocket theme but have since found out that i cannot export this, I have tried to refund it but get msg ‘ unable to cancel because of missing subscription’

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 9, 2016 at 5:57 pm

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  Hi there,

  See here first https://en.support.wordpress.com/premium-themes/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  evarlese · Member · Apr 11, 2016 at 12:17 pm

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  Hi there,

  I’ve just canceled and refunded your theme purchase for you. It can take up for a refund to appear back in your account, but it usually comes through more quickly than that.

  As a note, if you’re looking to use Pocket with a self-hosted installation of WordPress, you can buy that theme through the theme designers here. Let us know if you have other questions!

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  jq1266 · Member · Apr 11, 2016 at 6:24 pm

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  Thank you very much for your help.