Theme size
-
Hi, I am trying to install a theme but the error I receive that the zip file must be below 50MB. I am reading that theme sizes can be 2GB with Creator package.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi there!
Thank you for your message. What’s the name of the theme you are trying to install?
Are you sure you are trying to upload only the theme zip file?
https://wordpress.com/support/themes/uploading-setting-up-custom-themes/#step-1-download-the-theme-zip-file -
Hi – this is the theme I am trying to install. I am uploading the main zip file that I downloaded from their site.
https://themeforest.net/item/credit-card-company-and-online-banking/20521819# -
Hi there,
Thanks for following up with us. The theme’s zip file should be under 50MB and isn’t likely to be 2GB or more in size. This is also mentioned in our guide here: https://wordpress.com/support/themes/uploading-setting-up-custom-themes/#error-uploading-theme
Could you please double check that the files you’re trying to upload are specifically what’s needed for the theme install and not any other files that may have been included with your download?
I see though that your site is subscribed to our Creator Plan which means you’re eligible to get Live Chat Support which I would recommend for faster and more personalized support. We’re limited on the information we can share on the forums here as this is publicly viewable.
Live chat can be accessed at the “?” icon at the top right corner of your WordPress dashboard. More details about this can be found here: https://wordpress.com/support/live-chat/
I hope this helps to clarify! Please let us know if you have any other questions or concerns,
Kindly,
- The topic ‘Theme size’ is closed to new replies.
WordPress.com Forums 