Theme switch without my permission

  • Unknown's avatar
    barbara1999 · Member ·

    How do I start a live chat with a Happiness Engineer?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • maciejpilarski · Staff ·

    Hello!

    How do I start a live chat with a Happiness Engineer?

    When logged into WordPress.com, click the question mark icon in the top right of your dashboard. Then, click Still need help? Type your question under “How can we help?” and press Chat with us to begin the chat session.

    Alternatively, you can contact us here.

    Chat is available for users who are an Administrator on the site. If an Editor tries to contact us on Chat, they will only see the Public Forums and Email Us options.

    Chat is currently available 24 hours a day from Monday to Friday for customers with our Annual Premium, Business, and Ecommerce plans or our legacy Pro plan. Annual Business and Ecommerce plans also have access to Chat on Saturday and Sunday. If all our Happiness Engineers are busy or unavailable, your message will be sent to email support so we can respond as soon as possible.

    On rare occasions, Live Chat support is also subject to closure or limited hours during our company meetings.

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