Theme wont update

• 

  votemadison2017 · Member · Sep 20, 2017 at 3:10 pm

  • Copy link
  • Add topic to favorites

  I cancelled my paid subscription and now my theme has changed and every time I try to update it to a different theme it fails and won’t work.

  The blog I need help with is: (visible only to logged in users)

• 

  crazywickedawesome · Member · Sep 20, 2017 at 11:09 pm

  • Copy link

  Hi, When you say you cancelled your subscription, you downgraded from one of the upper tiers of plans, such as the Personal, Premium, or Business plan?

  If you downgraded from Premium or Business to Personal and had a premium theme activated, it would have been removed from your blog.

  Do you receive any error messages when you attempt to change themes? What happens when you visit https://wordpress.com/themes ?

  Have you attempted to change themes via your WP-Admin Dashboard instead of the WordPress.com Dashboard?

  You can get to this dashboard by adding /wp-admin to the end of your site’s url (e.g.: lanierformayor.com/wp-admin)
  Demo: https://gfycat.com/gifs/detail/FlawlessWastefulAntbear

  What theme are you attempting to change to? What theme did you have previously?

  I would also suggest clearing your browser cache,

  You can clear your cache by following these steps for each browser.

  If you use Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

  If you use Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
  
  If you use Microsoft Edge: https://support.microsoft.com/en-ca/help/10607/microsoft-edge-view-delete-browser-history

  If you use Opera: http://help.opera.com/Windows/12.10/en/cache.html
  
  If you use Safari: https://en.support.wordpress.com/how-to-clear-your-cache-in-safari/

  If you use Internet Explorer: https://kb.wisc.edu/page.php?id=15141

  Please let me know if that helps.

  I’ve tagged this with modlook so staff will be sure to review it soon, in case it’s something that can’t be resolved yourself.

• 

  supernovia · Staff · Sep 20, 2017 at 11:52 pm

  • Copy link

  Hi @votemadison2017, your business plan subscription allowed you to upload custom themes. Did you want to add the business plan back to your account? Let us know what you had in mind and we’ll try to help you sort this out.