Themes page issue
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Hi,
when I visit https://wordpress.com/themes and tried & customized 2-3 themes the browser freezes and the options for each theme right bottom are inactive.
Maybe some script is doing this. I’m using Firefox Quantum on windows 10 64 bit.The blog I need help with is: (visible only to logged in users)
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Hi metal666blade,
when I visit https://wordpress.com/themes and tried & customized 2-3 themes the browser freezes and the options for each theme right bottom are inactive.
Does the same issue occur in other browsers, or just Firefox Quantum? Do you have any extensions installed on that browser?
Also, it would be great to confirm where you are seeing this problem. It sounds like you are doing the following:
- Activating the theme from Themes
- Clicking Themes > Customize
- Then clicking an option in the left menu (for example, Site Identity)
Is that the point where your browser freezes?
Thanks!
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I don’t know about other browsers. I use ONLY Firefox.
Happens after clicking Try&Customize from the options /3 dots/ near the name of the theme. I previewed 2-3 themes and the 3 dots become inactive.
also when I went on other sites they don’t load correctly and have to close Firefox and open again. Then tried again and the same happens. Tried on 2 other Pcs also with windows and Firefox. The problem is in your site.
Yesterday there was no problem. -
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The point where browser freezes is after closing Customizer.
Also when i make changes to themes on closing not warns me as usual that changes will be lost but closes immediately and then freezes. -
I am using Firefox 56 (there was an upgrade yesterday) and I do not experience this issue. You could have either a connectivity issue or a browser related issue.
Please act on all the tips here https://en.support.wordpress.com/browser-issues/ first.
• Make sure you are running an up to date browser version found at http://browsehappy.com
• Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
• Disable any adblocker browser add-ons and all browser extensions and adons.
• Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
• Try using another browser.If you are not successful please post this specific info here:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/ -
I am using Firefox 56 (there was an upgrade yesterday) and I do not experience this issue.
Try with newest version – Firefox 57, which I use. You didn’t read what I’ve written above?
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I’m sorry I made an error re: my own browser version. I’m visually challenged so if I missed the Firefox version number you entered above before I posted into this thread I also apologize for that too.
Not to worry as when Staff like gemmacevans post into any thread they continue to assist until the issue is resolved. Please be patient while waiting for here help.
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Just adding here that with FF 57 (64-bit) on Win10Pro, I’m also encountering issues with the Calypso theme page when I “Try & Customize” more than a single theme.
I backed out of the first theme and did not save my changes, after which clicking “try and customize” any other theme lead to the “Sorry, the customizing tools did not load correctly” message.
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Hi justjennifer,
I backed out of the first theme and did not save my changes, after which clicking “try and customize” any other theme lead to the “Sorry, the customizing tools did not load correctly” message.
This is really helpful, thank you! I’ve been doing some testing and have been able to reproduce the issue on my end with Firefox 57. I’ll report this and ask our developers to look into it.
Thanks!
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Hi metal666blade,
Our developers are still looking this at the moment. I’ll post an update here when I have more information though.
Thanks for your patience.
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Hey I am trying to add feature pages to replace the ones that are there at the beginning, can someone explain a simple way for me to do this please?
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Hi jillybean85,
Please use this link to start a new thread for your question. If you tag with modlook, we can look at your site.
Thanks!
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@gemmacevans – any update on the Customizer tools on FF57/Win10 64-bit? I’m still encountering this problem even if I try to customize the same theme more than once. Thanks.
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Hi justjennier,
I don’t have any news just yet but you can track the issue here:
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Ok. Thanks. Just adding then that I get the failed to load the customizer tools in FF57 even if I try to customize the theme active on my site beyond the first time, not only “try & customize” various themes from the theme dash.
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