there are another way to mapping my domain???

secuam · Member · Oct 14, 2015 at 7:22 am
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sorry, i don’t speak english very well

i try to mapping my domain but when a try to buy it only appear ‘Sorry but secuam.org.mx has not been registered yet therefore cannot be mapped.’
So, what can i do??

The blog I need help with is: (visible only to logged in users)
ehtis · Staff · Oct 14, 2015 at 9:17 am
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Hi there,

I see you’ve set the domain’s name server to secuam.wordpress.com. This is incorrect, please add the following name servers at your registrar’s end:
```
ns1.wordpress.com
ns2.wordpress.com
ns3.wordpress.com
```
Ideally, this shouldn’t happen and the mapping tool should let you add the domain regardless, because it actually is registered. It’s just not pointing to anything and has no DNS records. Once you add the above name servers, please wait a few hours before mapping.

I’m going to tag this thread for Staff attention as well to get an insight on the above issue. I’ve seen it happen in the past and if it can be fixed—would be great!
helper-brucea · Member · Oct 16, 2015 at 1:19 pm
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Actually, I’m not seeing that the domain secuam.org registered anywhere. Can you try going to:

https://wordpress.com/domains/add

and instead of trying to map the domain, try to add (purchase) it. Then as part of the registration, you can map it to your WordPress.com site.
ehtis · Staff · Oct 16, 2015 at 1:21 pm
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Bruce, the domain is secuam.org.mx. :)
helper-brucea · Member · Oct 16, 2015 at 2:01 pm
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Ah! Thanks.

Yes, that domain is registered. :)

Carry on.

I’ll also note the mapping issue.
secuam · Member · Oct 23, 2015 at 3:34 am
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hi, I still have the probleme…
What can i do???
helper-brucea · Member · Oct 23, 2015 at 11:20 am
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@secuam – I’ve sent you an email so we can get this mapping working for you.
secuam · Member · Oct 26, 2015 at 5:53 am
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I have not yet received the email…
criscautis · Member · Oct 26, 2015 at 9:23 am
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Me neither and bruceallen promised to send me one similar email…for the same problem :-) Wouldn’t be better to give a solution here, if you have one, than to promise mails you never give?
helper-brucea · Member · Oct 26, 2015 at 12:56 pm
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The emails were sent last week as promised. :-) I’d suggest looking in your spam folders, or doing a global search of your email. I’ll resend as well.

I’m unable to give the solution here as it involves account information.
secuam · Member · Oct 30, 2015 at 12:14 am
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helper-brucea

I really have not received any mail, only notifications of this forum.

Sorry, I look everywhere
helper-brucea · Member · Oct 30, 2015 at 1:41 pm
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@secuam

Your site appears to be working correctly from here. Is there a different problem?
secuam · Member · Nov 6, 2015 at 2:43 am
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helper-brucea
the web is allready working correctly.

I have no other question…

Thanks for your time
supernovia · Staff · Nov 6, 2015 at 5:57 am
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Thanks for confirming the site is OK. It would be good if you can make sure you’re getting our support emails, though, so if possible, can you search your inbox for WordPress ? You should find Bruce’s emails there.
secuam · Member · Nov 6, 2015 at 7:56 am
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helper-brucea @supernovia
i found bruce’s email [#2392800]: Mapping for secuam.org.mx
i don’t understand why until now i can see it….
what ever the problem is solved now.
thanks
uince · Member · Nov 6, 2015 at 9:31 am
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Hello, I am trying to get our domain ehaminc.com to point to our WordPress site at https://eagleharborassetmanagement.wordpress.com/

Our registration company says that: “I need an IP address for the A record, not an alias.”

Can you provide me with an IP address for this purpose?

Thanks.
supernovia · Staff · Nov 6, 2015 at 7:36 pm
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Actually the IP addresses change, so ideally they would allow us to manage the IP addresses by letting you use our nameservers instead of theirs.

If you’d like to manage the IP addresses on your side and update them as needed, I can send the current IPs for you. We don’t publish them here since they do change.

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