“There has been a critical error on this website”
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I have been trying to use this website for the past few days and every time I am able to open some parts of the website but am not able to log in and access my account. Every time I attempt to open the link it says “There has been a critical error on this website” and to learn about troubleshooting on WordPress. The problem is that I cannot try any of the solutions because I do not own the website but I need to log into my account in order to cancel my monthly subscription. Any help or info about whether this is a problem on my end or not would be appreciated. Thank you!
The blog I need help with is: (visible only to logged in users)
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Howdy –
Looking at that site I can see it’s hosted on Hostgator. It’s not using our managed hosting environment from WordPress.com.
For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/
On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.
All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.
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