‘There has been a critical error on this website’
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Howdy there, whenever trying to login to the website to update the cookie compliance plugin, all we get is the page where it says ‘There has been a critical error on this website’. Please help!
WordPress version 6.3.2
Active theme: OceanWP (version 3.5.0)
Current plugin: Cookie Notice & Compliance for GDPR / CCPA (version 2.4.11)
PHP version 7.4.33Error Details
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An error of type E_ERROR was caused in line 165 of the file /home4/ramabaio/public_html/wp-content/plugins/cookie-notice/cookie-notice.php. Error message: Uncaught Error: Class ‘Cookie_Notice_Consent_Logs’ not found in /home4/ramabaio/public_html/wp-content/plugins/cookie-notice/cookie-notice.php:165
Stack trace:
#0 /home4/ramabaio/public_html/wp-content/plugins/cookie-notice/cookie-notice.php(1382): Cookie_Notice::instance()
#1 /home4/ramabaio/public_html/wp-content/plugins/cookie-notice/cookie-notice.php(1387): Cookie_Notice()
#2 /home4/ramabaio/public_html/wp-settings.php(462): include_once(‘/home4/ramabaio…’)
#3 /home4/ramabaio/public_html/wp-config.php(74): require_once(‘/home4/ramabaio…’)
#4 /home4/ramabaio/public_html/wp-load.php(50): require_once(‘/home4/ramabaio…’)
#5 /home4/ramabaio/public_html/wp-login.php(12): require(‘/home4/ramabaio…’)
#6 {main}
thrownWP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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So I updated my Compliance plugin. But still getting the ‘There has been a critical error on this website’ error. Now, whenever I try to login to the dashboard, I get that error. It says I need to restore my Jetpack connection, but I can’t even get to the dashboard without getting that error page. Please help!
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Hi there,
I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.
WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.
That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.
If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/
You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/
If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.
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