There has been a critical error on this website.

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  pointswithq · Member · Mar 17, 2024 at 4:25 pm

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  What’s the best way to address this error message I’m receiving ‘There has been a critical error on this website.’ when attempting to access the dashboard for my website pointswithq.com?

  Thanks!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Mar 19, 2024 at 9:01 am

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  Hi,
  
  I’ve checked it, and the site pointswithq.com is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with Bluehost. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!