There has been a critical error on this website.

• 

  mspiller96 · Member · Oct 17, 2022 at 6:50 pm

  • Copy link
  • Add topic to favorites

  Hello,

  This website is for my company. I went in today and on Google Chrome I am getting this error message ‘There has been a critical error on this website.’ I was able to access the page in Microsoft Edge but I can’t log in to edit the site. I tried to update my password and I never received an email to do so.

  Please advise on how I should move forward and what exactly the error was.

  Best,
  Matt

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Oct 17, 2022 at 7:40 pm

  • Copy link

  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

• 

  mspiller96 · Member · Oct 17, 2022 at 7:58 pm

  • Copy link

  https://www.fol-da-tank.com/

• 

  staff-totoro · Staff · Oct 17, 2022 at 10:56 pm

  • Copy link

  Hi there,

  We can’t help directly because we don’t host fol-da-tank.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (GoDaddy) uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with the kinds of issues that lead to a Critical Error message and are in the best position to help. Thanks!