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  chris0702184 · Member · Jan 13, 2021 at 10:13 pm

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  None of the forms on our website are working today and I’m getting the above message after a formidable form is submitted, and our convert pro forms aren’t going through at all… the website in question is http://www.bspnova.com

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  ryrhino00 · Member · Jan 14, 2021 at 3:31 am

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  Hi,

  This forum is for sites hosted with WordPress .com

  Your site is using hosting with WordPress .org
  software.

  Your site hosting information can be seen at this link.

  https://gwhois.org/bspnova.com+dns

  Please use the WordPress.org forum for help.

  You will need to create an account there to be able to use that forum.

  https://wordpress.org/support/forums/

  If you want to know the differences between .com and .org please read this document.

  https://wordpress.com/com-vs-org/

  Your hosting provider’s support may also be able to help

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  controltam90 · Member · Jan 14, 2021 at 3:54 am

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  Hello,

  I am sorry for the issues you experienced with your site today. To explain, your site is not hosted with WordPress.com. Your site is using the open-source WordPress software hosted elsewhere.

  From what I can see, your website is powered by WordPress.org through WishList member.

  WordPress.com and WordPress.org are two entirely seperate entities, we cannot access files that are hosted elsewhere because we are WordPress.com volunteers and staff and can only assist with sites hosted on our servers. You can find further details about our difference here:
  https://wordpress.com/com-vs-org/

  You will likely find support for debugging your site at:
  https://wordpress.org/support/
  https://wordpress.org/support/forums/