There has been a critical error on this website. Please check your site admin email inbox for instructions.

• 

  yuejrgh · Member · Aug 21, 2021 at 4:43 pm

  • Copy link
  • Add topic to favorites

  Hi, I’ve been trying to follow any common solutions such as removing plugins and such but it didn’t solve this issue.

  Could you please help to fix this issue?

  Thank you

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

• 

  staff-mckluskey · Staff · Aug 22, 2021 at 9:26 am

  • Copy link

  Hi there!

  I’d recommend posting more details to https://wordpress.org/support/forums/. Folks there will have more experience with self-hosted WordPress sites there. Here, we can only help with sites hosted on our servers:

  https://wordpress.com/support/com-vs-org/.

• 

  yuejrgh · Member · Aug 22, 2021 at 9:39 am

  • Copy link

  I’ve got no more details at all. I just tried to log in and it says exactly what is written above.

  Also my site is based on WordPress.com. so thats why I posted here….

• 

  staff-mckluskey · Staff · Aug 22, 2021 at 11:23 am

  • Copy link

  To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

  We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  https://wordpress.com/support/com-vs-org/.

  Your site is using the open-source WordPress software, but it’s not hosted with WordPress.com, and so we can’t help you here. Try posting to https://wordpress.org/support/forums/ instead.