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  ritikgeeks · Member · Apr 13, 2022 at 12:14 pm

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  i was trying to install another theme to my website but after activate my them there is an error on my website that’s by i could not access my website anymore. i am not using cPanel and File Manager to Fix This Problem. I have Install my website on WordOps That’s by i could not install any FTP Server to my Ip Address please tell me the way and please let me out from this problem.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Apr 13, 2022 at 5:50 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.