There has been a critical error on this website. Please check your site admin email inbox for instructions.

  • Unknown's avatar
    alschwartz3 · Member ·

    When I try to load my website or the back end I get this message that there has been a critical error on this website and to check the site admin email box. There is nothing in there about it and I have no idea how to start fixing the issue.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    amiteshg93 · Member ·

    Hi there,

    What is the URL for the site you’re referring to?

    Please note that this forum is exclusively for WordPress.com websites; for open-source WordPress websites (from WordPress.org), there is a dedicated forum here: https://wordpress.org/support/forums

    Thank You! :)

  • Unknown's avatar
    alschwartz3 · Member ·

    frameworkcast.com

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for that. We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to access your site’s backend to take a closer look. But I can get you pointed in the right direction.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

  • The topic ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ is closed to new replies.