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Forums / There has been a critical error on this website, putting it in recovery mode.

There has been a critical error on this website, putting it in recovery mode.

  • Unknown's avatar
    billyforsale · Member · Jul 22, 2023 at 7:12 am
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    Hello I am trying to login to my dashboard but cannot, i am seeing this message:

    ‘There has been a critical error on this website, putting it in recovery mode. Please check the Themes and Plugins screens for more details. If you just installed or updated a theme or plugin, check the relevant page for that first.’

    I am unable to access the plugins though. I think this happened as I tried to update my woocomerce plugin

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    saadahsan · Member · Jul 22, 2023 at 3:05 pm
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    Hello there,

    I understand how frustrating it can be to encounter issues with your website, and I’m genuinely sorry for any inconvenience this may have caused.

    Unfortunately, as volunteer here, I must apologize as the support we (volunteer and staff) can offer here is primarily focused on websites hosted on WordPress.com. Since your site is not on WordPress.com, there are certain limitations to the extent of assistance we can provide.

    For a better understanding of the distinctions between WordPress.com and WordPress.org, I encourage you to explore the differences through this link:

    WP
    WordPress.com vs. WordPress.org
    in WordPress.com Support
    5 min read
    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

    If you are experiencing issues with a paid extension for WooCommerce, I recommend opening a ticket with their official support team. You can create a ticket here: https://woocommerce.com/my-account/create-a-ticket/. Their support team will be better equipped to assist you with any specific problems related to paid extensions.

    However, if your issue is related to the free version of the WooCommerce plugin, I suggest seeking help from the WordPress.org support forum for the WooCommerce plugin. The WordPress.org community is highly active and knowledgeable, and they can provide valuable insights and solutions for the free version of the plugin. You can ask your questions here: https://wordpress.org/support/plugin/woocommerce/.

    I hope this helps you get the appropriate support for your WooCommerce-related concerns. If you have any other questions or need further assistance, please feel free to ask. We’re here to help!

  • The topic ‘There has been a critical error on this website, putting it in recovery mode.’ is closed to new replies.

Tags

  • account
  • design
  • has-jetpack
  • Jetpack
  • WooCommerce
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 3 years
  • Latest reply from billyforsale

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