‘there has been a critical error on website’

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  laurenfitfoodie · Member · Nov 6, 2021 at 3:51 pm

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  My website is down, please help! I looked at the activity log and it says the last that that happened was that the plug in, ivory search, automatically updated, and I think that is what caused it. Any guidance for how to resolve this would be greatly appreciate! :)

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  storygenie5 · Member · Nov 6, 2021 at 4:45 pm

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  Hi!

  I’m Storygenie5 and I will be glad to assist you today.

  If the plug in was updated and the site is down, I would highly recommend uninstalling and reinstalling the plug in.

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  justjennifer · Member · Nov 6, 2021 at 5:11 pm

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  Hi @laurenfitfoodie Just to clarify, this support forum you’ve posted to assists users with free websites hosted on the WordPress.com platform. You can read more about these differences at
  https://wordpress.org/support/article/wordpress-vs-wordpress-com/

  For help with a specific plugin, you’ll want to contact the plugin author directly. https://ivorysearch.com/support/

  For help with the open source WordPress software, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

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  justjennifer · Member · Nov 6, 2021 at 5:15 pm

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  Hi @storygenie5 if you haven’t had a chance yet, you might want to read our community standards https://wordpress.com/forums/topic/best-practices-community-standards/ and our guide to volunteering in the WordPress.com community forums at https://wordpress.com/support/wordpress-com-volunteers/ Cheers!