There has been a critical error on website

  • Unknown's avatar
    trtroy14 · Member ·

    I think I’m having issues with plugins and getting the error message above when I goto the website.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Were you able to fix the error you were receiving? If not, I would first recommend testing with any potential plugin conflicts by deactivating all of your plugins and reactivating each one of them one by one to see which one is causing the issue.

    Unfortunately, we cannot directly assist with this because bakerysquare.com is not on WordPress.com but is a self-hosted WordPress.org site hosted with Google.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

    I recommend contacting Google, as they would be better positioned to assist you since they can access your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

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