There has been a critical error on your website.

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  theunboundlifeblog · Member · Apr 2, 2020 at 6:57 pm

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  During an update something went wrong with my blog rachelhopkinsblog.com

  i cannot get it to work or let me log back in! it simply says: There has been a critical error on your website.

  and I cannot even see my website. I am not sure what to do

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  theunboundlifeblog · Member · Apr 2, 2020 at 7:03 pm

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  Right, but I cannot find a way to get hold of wordpress to send me a link to get back in and fix it.

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  joyasanah · Member · Apr 2, 2020 at 7:04 pm

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  This same thing happened to me out of the blue today. I also need help with it.

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  staff-mckluskey · Staff · Apr 3, 2020 at 10:12 am

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  Hi @theunboundlifeblog

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  
  @joyasanah, there are no sites under your account so the site you’re talking about is likely also hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.