There has been a critical error on your website

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  hollyrobertstravel · Member · Aug 27, 2020 at 8:57 am

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  Hi there, We are using WordPress.com and suddenly the site is getting a critical error. We tried contacting the support but they couldn’t get back to us and it is down for quite sometime.

  The blog I need help with is: (visible only to logged in users)

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  tenchoenyi · Member · Aug 27, 2020 at 9:10 am

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  Hi @hollyrobertstravel!

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
  https://wordpress.org/support/forums/

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  hollyrobertstravel · Member · Aug 27, 2020 at 9:30 am

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  Hi, I am using WordPress.com as I mentioned earlier.

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  staff-doublebassd · Staff · Aug 27, 2020 at 4:49 pm

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  Hi there,

  Is this in reference to https://inwork.co.nz/? Because hollyrobertstravel.com is not a site hosted on WordPress.com.

  Is the critical error you receiving related to the Jetpack plugin? if so, this is an issue that we are in the process of addressing in the Jetpack forums. You can read up on updates here:

  https://wordpress.org/support/topic/fatal-error-missing-jetpack-file-read-this/

  I see that you have a Business plan for inwork.co.nz and therefore you have access to our live chat support. Please start a chat session from the link below and we’ll help you resolve the issue you’re having.

  https://wordpress.com/help/contact

  Thanks!