There is no option to cancel an automatic renewal – please help?! Thanks

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  cosmicgirl22 · Member · May 2, 2017 at 2:11 pm

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  I just received an email saying that I’m going to be charged $50 for an automatic renewal but when I log into my ‘purchases’ account there is no option to cancel this.
  Thanks for your help.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 2, 2017 at 8:06 pm

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  Hi there,

  I would be happy to assist you in cancelling your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into cancelling the subscription purchase.

  Let me know if you have any questions.

  Thanks!