There was a problem purchasing your shipping label. Please try again in a moment

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  level7performance · Member · Jan 17, 2022 at 12:03 pm

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  Hi All. I am a novice WordPress/Woocommerce user and have found myself in a situation several times now where I have successfully purchased multiple (~20) shipping labels in a row while fulfilling orders only to have this error come up for some unknown reason.

  “There was a problem purchasing your shipping label. Please try again in a moment”

  I have waited some 30 minutes or so and tried again about 4 more times with no success. Now I cannot complete my orders until I get this resolved.

  I have confirmed with the bank that there is no issue with the credit card that is being charged so I am left puzzled on how to resolve and more importantly avoid this as it is causing unnecessary delays with my orders.

  Please help!

  The blog I need help with is: (visible only to logged in users)

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  emilijamu · Member · Jan 17, 2022 at 2:14 pm

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  Hey there

  Right now you are posting at the community forums for sites hosted at WordPress.com. I’ve checked your site and it appears to be using the open-source WordPress.org software and hosted at another hosting provider.

  To learn more about the difference between them please check out this link: https://wordpress.com/support/com-vs-org/

  From what you’ve said above this appears to be a plugin issue. If you’re using the default WooCommerce functionality, it’d be best to post your question or search for similar threads at the WooCoommerce plugin support at WordPress.org or using this direct link https://wordpress.org/support/plugin/woocommerce/

  If you’re using another shipping plugin, you would need to reach out to the plugin support team or search for the plugin name https://wordpress.org/plugins/ and then navigate to the support page to ask the question on the forums.

  Hope this helps!

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  staff-mckluskey · Staff · Jan 17, 2022 at 3:14 pm

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  @level7performance, you should be able to open a ticket directly from https://woocommerce.com/my-account/create-a-ticket/. WooCommerce’s support team will get back to you from there.

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  level7performance · Member · Jan 18, 2022 at 10:23 am

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  Awesome, I will try your recommendations. Thank you both!