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Forums / "There was an error retrieving your site settings."

"There was an error retrieving your site settings."

  • Unknown's avatar
    strikingtan · Member · Dec 16, 2016 at 6:43 pm
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    I also found out I cannot log in to my own WordPress website.

    My website is hosted with Bluehost and it is on a shared IP. So I don’t have HTTPS.

    I tried to verify my domain (nosyjossie.com) with Google Services by copying the html-tag. However, on wordpress.com, I get “There was an error retrieving your site settings. Make sure Jetpack is up to date.” It is up to date.

    I’ve tried logging in to my website by clicking the “Log in with WordPress.com” button but it redirects to “https://nosyjossie.com/~nosyjoss/wp-login.php?redirect_to=https%3A%2F%2Fnosyjossie.com%2F~nosyjoss%2Fwp-admin%2F&reauth=1”

    The https:// version doesn’t exist so all browsers throw up the “this site isn’t safe” page.

    How can I log in to my website again, and how can WordPress.com sync again with nosyjossie.com?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    strikingtan · Member · Dec 16, 2016 at 7:12 pm
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    Bump? Please help?

  • Unknown's avatar
    strikingtan · Member · Dec 16, 2016 at 9:58 pm
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    Bump….

  • Unknown's avatar
    timethief · Member · Dec 16, 2016 at 10:11 pm
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    nosyjossie.com is a wordpress.org software install on paid hosting, hosted by Unified Layer (Bluehost servers), not by wordpress.COM.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    That site is not on our servers and we cannot help you. You are posting to the wrong support forum.

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

  • Unknown's avatar
    strikingtan · Member · Dec 16, 2016 at 10:11 pm
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    I followed the solution by the OP in here.

    It worked!

  • Unknown's avatar
    timethief · Member · Dec 16, 2016 at 10:12 pm
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    That nice but this is wordpress.COM, not wordpress.ORG.

  • Unknown's avatar
    bloornews · Member · Jan 12, 2017 at 5:01 am
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    There was an error retrieving your site settings.
    Make sure your Jetpack is up to date

    it is up to date

    WordPress Plugins
    404 to 301 – Version 2.3.3 Active
    BackUpWordPress – Version 3.6.3.1 Active
    Broken Link Checker – Version 1.11.2 Active
    Disable XML-RPC Pingback – Version 1.1 Active
    Facebook Comments Plugin – Version 2.3.6 Active
    Fonts – Version 2.2 Active
    Google Analytics – Version 2.0.5 Active
    Jetpack by WordPress.com – Version 4.4.2 Active
    ManageWP – Worker – Version 4.2.16 Active
    NextScripts: Social Networks Auto-Poster – Version 3.7.9 Active
    Wordfence Security – Version 6.2.9 Active
    WordPress Importer – Version 0.6.3 Inactive
    WP-SpamShield – Version 1.9.9.8.1 Active
    Yoast SEO – Version 4.0.2 Active
    ManageWP – Worker Loader Active

    is there a conflict with any plug ins

  • The topic ‘"There was an error retrieving your site settings."’ is closed to new replies.

Tags

  • Jetpack
  • Jetpack support install on paid hosting
  • login
  • not a wp.com blog
  • sync
  • WordPress.ORG install on paid hosting
  • wordpress.ORG software install on paid hosting
  • wporghelp

About this topic

  • In: Support
  • 3 participants
  • 6 replies
  • Last activity 9 years
  • Latest reply from strikingtan

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