Things don’t seem to be working

  • Unknown's avatar
    cyndi79 · Member ·

    I’m trying to get my new blog up and running, but am having issue after issue. For example, I was informed that under the ‘Appearances’ tab should be a choice called ‘Menus’. But there is no ‘Menus’ under my Appearances tab.

    Then, I was watching a video about designing a blog, and trying to follow along, but when I got to a certain step, my blog turned into this strange error page that showed a smartphone, a tablet, and a computer.

    I kind of feel like I got some sort of broken WordPress and will probably need my money back if I can’t figure it out.

    Thanks.

    Self-declared URL: findingcyndi.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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