Think domain was mapped to wrong account

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  jenniferddavidson · Member · Feb 17, 2020 at 2:23 am

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  Hello,

  I purchased thecarpentercan.com domain from wordpress and the basic website plan. I have not been able to access the site. I just changed the username given to the site by wordpress to a custom user name. But I still receive the msg that the domain is mapped to a different account. Please help???

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  staff-mckluskey · Staff · Feb 17, 2020 at 12:41 pm

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  Hi there!

  It seems that you have two different accounts and the site with upgrades is under the account jenniferd100.

  You’ll want to log out and log in again with this username to access the correct site and domain. Once there, you’ll be able to transfer the site and domain to jenniferddavidson. We’ll help you to move the plan as well, just reply from the other account here or reach out via https://wordpress.com/help/contact.

  I hope it makes sense.

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  jenniferddavidson · Member · Feb 18, 2020 at 5:52 pm

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  Thank you Fresatomica for the help. However, when I try to login to jenniferd100, the password doesn’t work. When requesting a password reset, the email does not arrive. I’m afraid the wrong email is attached??? I would appreciate any help you can give me. Thanks ahead of time!

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  staff-blorbo · Staff · Feb 18, 2020 at 6:13 pm

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  We have some further options for you at https://en.support.wordpress.com/account-recovery/#account-recovery-form