Third request in two months and still unresolved
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Hello: I’ve been contacting support for months now and keep getting different people working on the problem yet it has never been resolved and once the emails start going, there is no further reply from support. I must admit I’m getting really frustrated. I still have an open unresolved support in your system but am using this form again to contact you since it just keeps going unanswered. Here is the problem again: Randomly my posts are being sent to email subscribers in duplicates. Sometimes it happens every post, then it doesn’t happen, and then it does. Today’s post was a duplicate. The last two weren’t. The two before were. Please can you have someone look into this and resolve it! You will see the open request in the queue. Not trying to be annoying as you guys are generally amazing and I love WP but I am getting really frustrated as are my readers. I’ve also seen this happen to a few other blogs I follow in which I’m getting two email notifications for the same post. THere must be something going on at your end. Please, help!!!! THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Hi there,
I am actually one of the people who has been looking in to your issue. Our developers have been working on it, and have some theories, however issues such as this, where it is a unique situation wherein only one person is experiencing the problem and we cannot replicate it ourselves (we can receive the duplicate messages, but we cannot cause it to happen on our test blogs), is very hard to pin down the cause and fix it.
I understand that you are frustrated! We have not forgotten about you however and are working to fix this issue . . .
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Oh thanks so incredibly much! Too other blogs on WordPress that I follow have been having the same issue. SKDazzles and The World is a Book. I agree it is so strange. I just feel bad as my subscribers are annoyed to get two copies. Hopefully you guys can figure it out. Thanks a million for everything you do!
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Could you give me the full URLs for those blogs? We’ve not heard from them that I’m aware of, so it would help to get other examples.
Thanks!
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Here is one that I receive a duplicate post every time:
http://ske-daddle.com/2013/06/26/sending-warm-thoughts-your-way/
I will send you the other blog next. The other blog is like mine in that not every post comes emailed in duplicates. I let them both know and am not sure why they don’t contact you.
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Any luck on getting to the bottom of this issue? The last two posts were
Single emails and today’s was a
Duplicate again. http://thirdeyemom.com/2013/07/02/wateraid-providing-taps-and-toilets-for-madagascars-children/I am sorry to keep bugging you guys but my readers keep mentioning it and it makes me look like an idiot as some think I’m doing something wrong! Oh well. Just thought I would check. Also that other blog I mentioned always sends duplicates every time. Thanks as always for your help!
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Heya,
It’s no problem you checking in. We haven’t gotten anywhere yet, though it is interesting that someone got duplicates because I personally have not gotten duplicates on the post which you made earlier today. I’ll make sure to point that out to the developers who are working on it!
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That is very strange as I subscribe to my own blog via email and I got duplicates simultaneously. I figured everyone who was an email subscriber got two. Others have told me that they get two as well. Very strange!!!:)
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Thought I would check back again. The last two posts were duplicates and I noticed a few other blogs that have been sending out duplicates as well so it isn’t just mine. Any thoughts?
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Your most recent post was a duplicate for me too, and so earlier today I reached out to our developers again to see if they had any inspiration or had found anything. I’ve not heard back yet. I’m still hopeful that we’ll figure something out, however I have no idea when that might happen, I’m afraid.
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I don’t know if this helps but it seems like the times I get a duplicate email after I hit publish I see he screen flash twice. Again it is not just me as I’ve seen it with a few other blogs.
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That’s an interesting piece of news! When you say you see the screen flash twice, could you be a bit more specific? When you click the post, does the page reload? Or when it flashes, do you see any text?
Also, our system shows that you’re writing in to us using Safari. Is that what you use to post as well? Have you tried using a different browser, and if so has this ever happened when using that other browser?
Sorry to ask you all of these questions suddenly, but this is actually a pretty interesting lead and I’d like to explore it!
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I tried using a different browser and for two consecutive posts it worked but then my last post I got duplicates. I also saw today that another blogger (this is the third I’ve seen) sent duplicate posts too so it is not just me. Here is the link:
http://thewanderlustgene.wordpress.com/2013/07/30/still-life-with-bilba/When the screen flashes, it is when I click “publish” and the screen opens up another side screen on the lefthand side, the screen that shows number of posts published. Normally I’ve noticed it flashes twice when I get a duplicate post.
Anyone, not sure what is going on and why only four of us so far that I’ve noticed are getting these random duplicate posts.
That is all I have for now.
Thanks! -
Thanks so much for the additional information! I’ve passed this along to the developers and hopefully it will allow them to track down whatever is causing this double-notification issue.
Thanks again for the information!
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For the last two weeks every single post has sent a duplicate email. I’m really trying to be professional and grow my blog but I look like an idiot now. Readers keep commenting. I would hate to switch platforms because I love WordPress so much but I just don’t understand why this has gone on now for over four months. I have two other blogs on WordPress and so far they never have done a duplicate post. The blog thirdeyemom that does duplicate posts had no problem for years until a few months ago. I’m just frustrated and know you have no answer. Don’t know what to do! :)
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Hi there. I have some news for you at last (I’m really sorry for the very long delay). I now know what’s causing the duplicated email notifications but don’t understand what’s triggering it. I’m hoping you can help me understand the trigger by describing your workflow to me. Let me take a minute to explain the cause.
When you enter an image link in the editor that uses an ugly url with ?attachment_id=123 and the ‘rel=”wp-att-123″ attribute where 123 is the numeric identifier of an attachment, some code runs to try to turn that link into a nicely formatted url with a date and the photo name in it instead. That code causes an action to be executed that also executes later for every post published. So posts with image hrefs matching this pattern cause the code to run twice, and a duplicate email is sent.
When I try to reproduce the issue, I can do so only by explicitly specifying a link that matches the pattern in question. When I insert from the media library, the issue does not occur for me. I’ve also tested from the iOS mobile app, thinking that perhaps it is inserting the ugly urls, but I was not able to reproduce via this method either.
So if you could take a moment and describe to me what your workflow is for inserting images, we may be able to get to the bottom of this. Meanwhile, as a workaround, if you use the “pretty” links for images vs. the ones with “?attachment_id” in the url, I believe the problem will no longer occur. I’ll look forward to learning about your workflow, as this was pretty tough to nail down and I’d love to solve the underlying puzzle. Thanks!
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Wow, this is exciting. I did do one thing that seemed to help for awhile. I clicked on the button that turned off that weird “publishing page” from appearing. I was able to publish several posts before I received duplicates.
Ok, I’ll be honest though. I have no idea what you mean by an “ugly” versus “pretty” url? Please clarify.
I usually do this as my workflow (btw, I also have two other blogs and they never so far have duplicate emails…strange).
I write the post. I import the images from my desktop. While I’m writing a post I click “insert image”. Sometimes I insert it right away, other times I just pull a bunch of images in and then go back and insert them in.
If I need to preview the code by viewing the “text” preview of a post and change the coding, I can do that. I just need to know what the code for an image should be (what an ugly versus pretty is).
I hope this helps! It would be so much easier to do it over the phone but hoping you can see what is going on and help me enough by this email. Thanks again! I LOVE WordPress!
Cheers!
Nicole -
The distinction between an “ugly” link and a “pretty” one is as follows:
Ugly: http://thirdeyemom.com/?attachment_id=20882
Pretty: http://thirdeyemom.com/2013/11/11/magical-monday/p1020613/
The ugly one has the question mark and “attachment_id=” and the pretty includes a date and a text string including the image name.
On looking through your media library, I see that some images are being assigned the ugly link and some the pretty. Can you remember whether you uploaded the two images I list above in different ways? If we can discover a difference in workflow between the two, then we may be able to find and fix the root cause. Thanks!
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Ok…I did a post today and double checked and it did have the ugly code. I didn’t know if I could change it and how to do. Is it possible to change once inside the post or is it all a matter of how it is uploaded?
On the two images you mentioned above they were uploaded the same way.
This is how my workflow goes.
I add a post and usually save all my images that I’m going to use and upload on my desktop. As I’m writing the post, I do “upload image” and then upload either one image at a time from my desktop and insert it immediately into the post or I grab all of them.
I continue writing and either add the images in as I go or do it at the end. I don’t add them directly to the “media library” but instead just right inside the post.
To test and see if that was the issue, I did it with today’s post both ways (insert directly into post and insert to media library and then grab it from there to put into post) and the images still had the ugly code.
What can I do to get rid of it? Is there another way I should be inserting images? Most of my images are from my MAC iPhoto. Not sure if that is screwing up the code or not. Please let me know. Today’s post is once again a duplicate:
http://thirdeyemom.com/2013/11/18/the-things-we-take-for-granted-access-to-safe-water/
THANKS!!!!!!!!! -
Thanks for providing those additional details about your workflow! I passed this along to our developers who are looking into it, and I will give you an update as soon as I have more information from them. :)
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