This charge needs to be reversed please!

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  usandworldnews · Member · Jun 7, 2017 at 4:17 pm

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  I had no idea I was being charged for this! What is it? Dops ak vp lite yearly 1??? I did not sign up for any recurring charges. Please cancel whatever this is and refund me the $99 which is pending today!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 7, 2017 at 4:20 pm

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  Hi there,

  Which upgrade, which site URL and which username account is this about, please?

  How many username accounts and sites do you have? Maybe you failed to cancel an upgrade and disable auto renew.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  usandworldnews · Member · Jun 7, 2017 at 4:40 pm

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  I am very confused. I want to cancel this site. usandworld.news.com and any charges associated with it. What is dops-ak-vp-lite Dops Ak Vp Lite Yearly 1? I do have a site called Discoverporttownsend.com. Is this charge for vaultpress?

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  timethief · Member · Jun 7, 2017 at 4:41 pm

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  Thanks for the additional information. Please simply wait patiently for Staff to respond in this thread.

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  usandworldnews · Member · Jun 7, 2017 at 6:31 pm

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  Thank you for your help. Apparently this charge was for vaultpress.

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  timethief · Member · Jun 8, 2017 at 3:34 am

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  Have you tried contacting VaultPress directly for help?
  https://vaultpress.com/contact/

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  kokkieh · Staff · Jun 8, 2017 at 8:15 am

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  Hi there,

  That is a VaultPress charge, yes. Please contact them directly at the link @timethief gave above, and they’ll be able to help you with this.