This domain has been suspended due to non-completion of an ICANN-mandated contact verification

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  imforlibraries · Member · Dec 26, 2020 at 6:46 pm

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  I have paid for domain name registration for imforerudition.com but I cant access it and the message at that address says:

  This domain has been suspended due to non-completion of an ICANN-mandated contact verification.

  How can I verify the domain and gain access to my site?

  Thanks.

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  staff-blorbo · Staff · Dec 26, 2020 at 8:04 pm

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  We have absolutely no history of domains, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the domain name you’re referring to?

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  imforlibraries · Member · Dec 27, 2020 at 4:28 am

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  The domain name is inforerudition.com. The account is under my email address (email visible only to moderators and staff). I have a receipt for the most recent annual payment for the personal account, domain registration, and domain mapping for $87AUD dated 8 December 2020.

  I don’t know how to send you a copy of the email receipt because the email you sent me replying to this query is from a noreply address and I can’t attach it here.

  Thanks,

  Margie

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  hanngarbreal · Member · Dec 27, 2020 at 9:16 am

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  Have you verified your contact?
  If you haven’t, search your email for a contact verification message from WordPress.com. Click on the “Verify Now” button.

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  staff-zinnia · Staff · Dec 27, 2020 at 1:52 pm

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  That domain does not appear to be registered from the searches I have conducted. Is there possibly a typo?

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  staartmees · Member · Dec 27, 2020 at 1:59 pm

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  staff-zinnia the domain is imforerudition.com

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  themagicrobot · Member · Dec 27, 2020 at 5:44 pm

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  And presumably reached via the imforerudition account.
  https://wordpress.com/support/account-recovery/

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  staff-totoro · Staff · Dec 27, 2020 at 8:26 pm

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  Hi @imforlibraries

  I do not see any upgrades under your @imforlibraries WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? I can confirm that imforerudition.com is registered in our system, but it is under a different login, and not purchased under your @imforlibraries account.

  If you recall the username and/or email address you used with your other account, you can use that info to reset your password here: https://wordpress.com/wp-login.php?action=lostpassword

  You can also follow the steps at the link that @themagicrobot mentions above.

  Hope that helps. Please let us know if you have any more questions.