this domain is blacklisted from sending e-mail

  • Unknown's avatar
    mariabucardi · Member ·

    Hello, i need help – all emails from my site are blocked. receives such a message <i class=’fa fa-exclamation-circle’ title=’SMTP Error: The following recipients failed: (email visible only to moderators and staff): : Recipient address rejected: this domain is blacklisted from sending e-mail. please contact support. ‘ aria-hidden=’true’>

    What can we do?

    how is this possible?

    please help

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hello there, as a business plan user, you have access to direct support via Live Chat and email when you post directly at https://wordpress.com/help/contact Kindly use that channel for assistance with this issue. Thanks.

  • Unknown's avatar
    mariabucardi · Member ·

    Good morning, please provide specific explanations.

    We have a premium package from you. We have a domain bought from you.

    realizuj marzenia z Marią Bucardi …

    For several days, our domain has been blocked and placed on the black list by your provider.
    Yesterday, throughout the day, we tried to get help from you as our partner in this matter via chat support.

    After many hours, we finally got information that our emails are blocked because we have sent over 40,000 emails.

    We have over 7,000 subscribers and over 800 members on our site.

    At the moment, users do not receive any e-mails (confirmation of registration, purchase, password reste and others).

    These are financial and prestige damage to us.

    The only information we have obtained from you is that we have to change provider.

    We are shocked by this solution of the situation. We did nothing wrong, we did not receive any warning, no one informed us that our domain was blocked and none of you can help us (unlock the domain – remove from the blacklist).

    Please clarify this matter.

    King regards
    Maria Bucardi Omen Sententia S.A.

  • Unknown's avatar
    justjennifer · Member ·

    Hello again, While I can understand your frustration over this problem, as a Business plan user, you have priority Support access through the contact form at https://wordpress.com/help/contact We really can’t help you here in the community forums with this issue.

    As you have already mentioned that you contacted Support directly, please follow up in that support channel.

    Best wishes for a quick resolution.

  • kokkieh · Staff ·

    Hi there,

    We are your domain provider, yes, but we are not your email provider and I don’t see any DNS records for email configuration on your domain. We also have not blocked anything on your site.

    As we explained to you via email yesterday, it’s another service that is blocking emails from your site, and you need to contact that service for help. Please follow up in the email ticket you already have open with us if you have any more questions about this, but there’s not much we are able to do in this case.

    Also please be patient while waiting for a reply via email – each new reply you send on that ticket moves it back to the bottom of the queue, meaning we’ll take longer to get to it.

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