This is the 4th time I have emailed and still no response

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  byemmalouise · Member · Jul 18, 2012 at 10:56 pm

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  Hi I purchased the pro to upload my new blog template. I can see the money taken from my account on my statement. It’s now 4 months later and still no one has responded to my email. It still says I need to purchase the PRO even though I already have. I can also not see an upload new theme button. PLEASE RESPOND
  Blog url: http://byemmalouise.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 18, 2012 at 11:00 pm

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  to upload my new blog template

  There is no FTP access to free hosted WordPress.com blogs and we cannot upload third party themes or edit templates or themes. http://support.wordpress.com/com-vs-org/

  I have flagged this thread fo Staff attention.

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  byemmalouise · Member · Jul 18, 2012 at 11:15 pm

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  Hi , I have wordpress. ORG. I have bought the package for $99 in April and have been trying to get help since then. When I go to my WordPress. org I see no option to upload my own template and it still says want to upgrade…

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  jjonesftw · Member · Jul 19, 2012 at 12:51 am

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  The $99 upgrade is for WordPress.com blogs. You mentioned that you have a WordPress.org installation, but that would be at hosting provider like Go Daddy or Bluehost. Who is your host? As timethief suggested above, http://en.support.wordpress.com/com-vs-org/ is a good article with some more info.

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  raincoaster · Member · Jul 19, 2012 at 12:52 am

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  Unfortunately, having waited six months, you’re not eligible for a refund.

  http://byemmalouise.wordpress.com/ is a WordPress.COM blog. If that is not the blog you purchased the upgrade for, please give us a direct link to that blog.

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  byemmalouise · Member · Jul 19, 2012 at 1:39 am

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  Hi

  I actually emailed WordPress within one hour and again the net day asking for a refund with no response.

  I changed the blog name today
  From piggywiggies
  To byemmalouise

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  byemmalouise · Member · Jul 19, 2012 at 1:42 am

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  Hi jones

  Thanks for your comment. Ok I have not purchased a Hosting account for my WordPress. That is obviously where I have gone wrong! I purchased the pro for $99 thinking this activated the .org!

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  jjonesftw · Member · Jul 19, 2012 at 2:01 am

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  If you’re setting up a self-hosted WordPress installation for the first time, see if there’s a WordCamp near you soon http://central.wordcamp.org/ or a local meetup near you. Search at http://www.meetup.com/

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  raincoaster · Member · Jul 19, 2012 at 2:54 am

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  http://byemmalouise.wordpress.com/ is a WordPress.COM blog. If that is not the blog you purchased the upgrade for, please give us a direct link to that blog.

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  byemmalouise · Member · Jul 19, 2012 at 3:07 am

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  The one I purchased it for was WordPress.com/piggywiggies

  I logged into that today and changed the blog name to by Emma Louise

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  timethief · Member · Jul 19, 2012 at 3:14 am

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  piggywiggies.wordpress.com is no longer available.
  The authors have deleted this blog.

  7. The final option presented on this screen allows you to discard your current address. This option will permanently disable the address and you will not be able to reuse it. Only select this option if you are sure you will not use the address again. If you want to redirect traffic to the new blog, you can keep the address and purchase the Site Redirect upgrade. http://en.support.wordpress.com/changing-blog-address/

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  raincoaster · Member · Jul 19, 2012 at 3:15 am

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  Please give us a direct link to the blog in question, starting with http.

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  byemmalouise · Member · Jul 19, 2012 at 3:21 am

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  The one below is what I change it to
  http://byemmalouise.wordpress.com/

  http://piggywiggies.wordpress.com/
  Is what the blog page used to be called

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  raincoaster · Member · Jul 19, 2012 at 3:24 am

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  What does it say on the Store page of that dashboard? Does the upgrade show there? What specific custom domain were you trying to add to it?

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  raincoaster · Member · Jul 19, 2012 at 3:26 am

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  I suggest you not buy any upgrades for sites that don’t have any content. And if the other one had content, I hope you exported it and just haven’t imported it yet, or you just deleted EVERYTHING you ever posted.

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  byemmalouise · Member · Jul 19, 2012 at 5:05 am

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  On my wordpress store it says:

  WordPress value bundle $99. Click here to remove from cart. (i have already purchased this)

  It has a box saying ” Add a domain $5″
  2. ” Video Box $60″
  3. “Custom Design $30”

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  staff-blorbo · Staff · Jul 19, 2012 at 9:58 am

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  The only Value Bundle transaction that I see on your account was for http://piggywiggies.wordpress.com/ placed on April 17.

  Is that what you’re referring.

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  byemmalouise · Member · Jul 19, 2012 at 6:40 pm

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  Yes, this was the $99 and I thought this meant I would have the .org! So how do I get the .org and upload my new theme?

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  raincoaster · Member · Jul 19, 2012 at 6:55 pm

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  It doesn’t mean that. You can’t add a theme from somewhere else to a WordPress.com hosted blog. EVER.

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  byemmalouise · Member · Jul 19, 2012 at 7:03 pm

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  I understand that now! But what was the $99 for and why didn’t anyone respond to me emails only 10 minutes later then an hour later to get a refund? Surely this isn’t fair!?