‘This page isn’t working’ message when I try to access blog

  • Unknown's avatar
    hnmiller · Member ·

    Here’s the message I’ve been getting:
    This page isn’t working
    [my domain name] is currently unable to handle this request.
    HTTP ERROR 500

    It’s been happening since Feb 10 according to the error_log.
    (Interestingly, in phpMyAdmin under Status it tells me that ‘This MySQL server has been running for 35 days…. It started up on Feb 10, 2022 at 9:14 PM.’)

    Here’s the message I’ve been getting in my error_log:
    [10-Feb-2022 21:28:15 UTC] PHP Fatal error: __autoload() is no longer supported, use spl_autoload_register() instead in /home4/interad3/public_html/blog/wp-includes/compat.php on line 502

    When I made that change on line 502, I started getting this message in my error_log:
    [18-Mar-2022 15:25:01 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_magic_quotes_gpc() in /home4/interad3/public_html/blog/wp-includes/load.php:649
    Stack trace:
    #0 /home4/interad3/public_html/blog/wp-settings.php(332): wp_magic_quotes()
    #1 /home4/interad3/public_html/blog/wp-config.php(166): require_once(‘/home4/interad3…’)
    #2 /home4/interad3/public_html/blog/wp-load.php(37): require_once(‘/home4/interad3…’)
    #3 /home4/interad3/public_html/blog/wp-login.php(12): require(‘/home4/interad3…’)
    #4 {main}
    thrown in /home4/interad3/public_html/blog/wp-includes/load.php on line 649

    So I restored the original compat.php file.

    I can manage my account a bit through my host’s site (hostmonster). So I have renamed the themes, turned off the plugins. Tried everything I saw suggested anywhere.

    But everytime I try to go to my site, I get that same HTTP ERROR 500

    Any ideas what I should do??

    Thanks!

    I don’t have a site linked to this WordPress.com account

  • Unknown's avatar
    helper-heroponriki · Member ·

    I can manage my account a bit through my host’s site (hostmonster).

    Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org ) but hosted elsewhere.

    We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    I’d recommend you reach out to your hosting provider to see what’s causing those errors. They should have access to your server’s error logs and should be able to advise what the problem is.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

  • Unknown's avatar
    hnmiller · Member ·

    Thanks so much!
    I posted it to the WordPress.org forum. (I had decided I wasn’t on WordPress.org, because I didn’t have a login account there, but did on WordPress.com.) Now I know. Thanks again. Especially for the link.

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