‘This side cannot be accessed’ error
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Hi, I wanted to change my website and decided to restart it through a wordpress plugin named, ‘Advanced WordPress Reset’ and once the restart was complete, it did not take me back to the admin login (as it mentioned before the reset). I cannot make changes or install plugins through wordpress and at the top of the ‘dashboard’ it says, ‘The site cannot be accessed now’.
(It is important to mention that I did download a backup through Updraft Plus and it is saved in my google drive.)
The blog I need help with is: (visible only to moderators and staff)
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Hi –
Looking at that site I can see it’s hosted on AWS. It’s not using our managed hosting environment from WordPress.com.
For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/
On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.
All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.
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