THIS SITE CANNOT BE ACCESSED

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  thebibliophilegirluk · Member · Oct 4, 2017 at 11:22 am

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  I went to edit a blog post today, and on the main page where you can access settings/blog posts/pages etc…, there was a red exclamation mark saying that my site could not be accessed. After researching, everywhere was saying that I had to disconnect my site. Trusting the forums, I disconnected my site, but now I can’t access anything?!!! Have I lost my entire website? Please help because this website is 2 years of my life

  The blog I need help with is: (visible only to logged in users)

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  staff-imahappyengineer · Staff · Oct 4, 2017 at 11:37 am

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  Hello @thebibliophilegirluk,

  Are you referring to this website – http://www.thebibliophilegirluk.com?

  I checked and the website is live, same as the login page for the dashboard.

  Or are you referring to this – https://thebibliophilegirluk.wordpress.com/

  Regards,
  Rose

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  thebibliophilegirluk · Member · Oct 4, 2017 at 12:03 pm

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  I’m referring to http://www.thebibliophilegirluk.com. The site is live but I followed forum suggestions and it was telling me to disconnect my website. So I did that and now I can’t access anything. I’m scared that I’ve lost 2 years of hard work.

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  staff-imahappyengineer · Staff · Oct 4, 2017 at 12:08 pm

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  How did you disconnect it?

  I am looking at that website now and it is live and active. Please clarify more of what you mean by cannot access anything. Do you mean, you cannot login to your Dashboard?

  Your website is hosted by BlueHost, you could get more help directly from your host – bluehost.com.

  This forum is for users with websites hosted by WordPress.COM.

  You can also find more help from this forum.

  See more information about the difference from this link.

  Regards,
  Rose

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  thebibliophilegirluk · Member · Oct 4, 2017 at 1:18 pm

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  I went onto settings, and then it said ‘disconnect jetpack from site’ and I clicked that, and then it said my whole site was disconnected from WordPress. And yes you would be correct, I cannot access my dashboard where I can edit and create posts.

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  staff-imahappyengineer · Staff · Oct 4, 2017 at 1:28 pm

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  I understand – it didn’t damage your website. You only disconnected your self-hosted WordPress site from your WordPress.com account. See more information about the difference from this link.

  You should still be able to login to your WordPress Dashboard using the link below:

  http://www.thebibliophilegirluk.com/wp-admin

  You can use the “Lost Password” link if you forgot your password.

  If you want to reconnect your WordPress.com account to your self-hosted WordPress site, you can use the Connect Jetpack button on this page:

  http://www.thebibliophilegirluk.com/wp-admin/admin.php?page=jetpack#/

  You can find more information about Jetpack from this link.

  In the future, you can get better help about your self-hosted WordPress site from this forum.

  Regards,
  Rose

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  thebibliophilegirluk · Member · Oct 4, 2017 at 1:45 pm

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  When I click on the link to connect jetpack to my account, it says I cannot access the page. Everything is going wrong. I am so sorry

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  staff-imahappyengineer · Staff · Oct 4, 2017 at 1:49 pm

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  I think it’s time for you to contact Jetpack support directly. You can use the link below:

  Contact Support

  I am also tagging a WP support, you will find the tag “modlook” on the right, in case they have more to suggest in connecting your WordPress.com account.

  I hope this gets sorted out.

  Regards,
  Rose

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  thebibliophilegirluk · Member · Oct 4, 2017 at 1:51 pm

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  Thank you for all of your help

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  staff-imahappyengineer · Staff · Oct 4, 2017 at 1:55 pm

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  You’re welcome! :)

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  kokkieh · Staff · Oct 4, 2017 at 2:16 pm

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  Hi there,

  I see Jetpack support has already replied to you, so I’m closing this thread. Please follow up in the email ticket if you need any more help with this.