'This site cannot be accessed' Error Message

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  kingdomswork · Member · Aug 21, 2017 at 4:45 pm

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  As of this morning I am unable to view my plugins or my website. It gives a red exclamation point and says ‘This site cannot be accessed’ http://www.kingdomswork.com

  The blog I need help with is: (visible only to logged in users)

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  amandasjackson · Staff · Aug 21, 2017 at 5:27 pm

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  Hello there,

  It appears that your site http://www.kingdomswork.com is actually hosted over on Bluehost. This support page is for sites hosted here on WordPress.com.

  Here is a link that will take you to the support page on that site where they will hopefully be able to help you resolve this issue: https://www.bluehost.com/help

  Hope this helps

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  thesocialactor · Member · Aug 21, 2017 at 6:18 pm

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  Hello there,
  As @amandasjackson mentioned, the website is self-hosted.
  For your better understanding of the two types of WordPress platforms, please visit this link:

  WordPress.com vs. WordPress.org

  Regards,
  RV

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  gemmacevans · Member · Aug 22, 2017 at 9:50 am

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  Hi kingdomswork,

  I’ve looked at your account and I see the same error when trying to access Plugins. The Jetpack Debug tool didn’t show any errors with your connection, so please contact Jetpack support from this page:

  Contact Support

  They should be able to look into this for you.

  Thanks!

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  amandasjackson · Staff · Aug 22, 2017 at 11:01 am

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  @gemmacevans

  Thank you for adding on here with more helpful information :)

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  gemmacevans · Member · Aug 22, 2017 at 11:15 am

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  @amandasjackson — my pleasure!