‘This site can’t be reached’
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‘This site can’t be reached. XYZ.com took too long to respond.’
It is happening on ALL devices & started happening right after I published a simple change. (Replacing an image)
What is the problem, & what is the SOLUTION? -
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Yes, it’s a WordPress site.
(I’d rather not share the URL at this time.
Thanks so much for your kind assistance. -
Clarification:
Sorry, I think the last thing I did was to click “Update”.
I can only reach the screen that says “This Site Can’t Be Reached…”
I cannot reach the C Panel or any of the WordPress controls or editing tools.
Any ideas on how to get my content back?
Please do not start with “access the C Panel…” as that is not an option. (unless you know a workaround) -
I don’t see any WordPress.com sites under your account here, and based on your description here, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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