This site can’t be reached

snacksterbation · Member · Jul 26, 2018 at 12:44 am
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When I go to sign into my wordpress site, it says ‘This site can’t be reached’ with an error: ERR_CONNECTION_TIMED_OUT
I have tried everything from clearing my cache, restarting my router/modem, different browsers and nothing will allow me access. It was working yesterday and now I cannot get the page to load. Any advice?
staff-zara · Staff · Jul 26, 2018 at 12:58 am
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Hello there, could you share the site address that you’re having the problem accessing?
snacksterbation · Member · Jul 26, 2018 at 1:42 am
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snacksterbation.com/wp-admin
snacksterbation · Member · Jul 26, 2018 at 1:44 am
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Hi, thanks for looking into this – the url is: snacksterbation.com/wp-admin
staff-zara · Staff · Jul 26, 2018 at 1:47 am
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Hello there, I’m able to load the login page without an issue. If your problem happened after you tried to login into your site, you may want to contact your hosting provider for help as your site is not hosted on WordPress.com.

Name Server: NS1.HOSTPAPA.COM
Name Server: NS2.HOSTPAPA.COM

Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites.

WordPress.com vs. WordPress.org

For future self-hosted WordPress issues, please post your questions at the WordPress.org forum.

https://wordpress.org/support/

Hope your issue gets fixed soon!
snacksterbation · Member · Jul 26, 2018 at 2:18 am
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I’ll take a look, thank you so much for your help! Much appreciated!
snacksterbation · Member · Jul 26, 2018 at 2:38 am
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Great news, I was able to resolve the issue by resetting the IP address on the DNS server. Under System Preferences select Network > Wifi > DNS > select the IP address and delete. It will automatically refresh with a new IP number.
staff-zara · Staff · Jul 26, 2018 at 3:04 am
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Glad to know that. :)

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