This site can’t be reached

  • Unknown's avatar
    shreyaprajapati13 · Member ·

    Hi Team,

    Suddenly my store url is not working but i can add a product using one api i have created. I can share details if you need.

    Check if there is a typo in woocommerce-612934-3366574.cloudwaysapps.com.
    DNS_PROBE_FINISHED_NXDOMAIN

    Self-declared URL: https://woocommerce-612934-3366574.cloudwaysapps.com/
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host https://woocommerce-612934-3366574.cloudwaysapps.com/ on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Cloudways. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that your hosting provider may be able to help in this instance since they are the ones that typically manage your domain connection. I recommend contacting Cloudways for further assistance since they are in the best position to help. Thanks!

  • The topic ‘This site can’t be reached’ is closed to new replies.