This site can’t be reached – DNS_PROBE_FINISHED_NXDOMAIN

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  moorlandgamehire · Member · Apr 18, 2025 at 3:29 pm

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  Hi,

  I tried contacting IONOS’ support and they suggested contacting WordPress, but I can’t access my paid plan because it’s all done through IONOS, and the AI that WordPress provide for non-paid plans isn’t far from useless. My website was working up until yesterday, and was only created in the first place a few days ago. The suggestions I’ve had include ‘updating their [WordPress] records for your website’ and to ask WordPress to ‘further check the DNS of my domain’. I’ve heard bad things about support for IONOS, but this is appalling. Hopefully someone here can help if possible?

  Thank you in advance.

  Self-declared URL: moorlandgamehire.co.uk
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Apr 20, 2025 at 8:21 am

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  Hi there,

  I’ve checked your site moorlandgamehire.co.uk and it is currently loading correctly, as you can see here: https://d.pr/i/ObJuJc

  I also reviewed your WordPress.com account and see that your domain moorlandgamehire.co.uk is registered with IONOS but properly connected and pointing to your WordPress.com content on the Personal plan for moorlandgamehirecouk.wordpress.com.

  If your goal was to use that domain with your WordPress.com site, then everything appears to be set up correctly, and you should be all done.

  Is this the setup you were aiming for?

  If you are still encountering the DNS_PROBE_FINISHED_NXDOMAIN error when visiting your site, this is likely due to your browser cache memory.

  Could you please try clearing your browser cache by following the instructions here?
  https://wordpress.com/support/browser-issues/#clear-your-browser-cache

  This usually resolves such errors on the user end.
  
  Let us know if you need further assistance, and we’ll be happy to help!