this site can’t provide a secure connection

  • Unknown's avatar
    chellerray · Member ·

    My website has worked great, but just yesterday I went to show it to a client and was embarrassed when it wouldn’t work. It gives the error:
    ‘This site can’t provide a secure connectionatticglitter.com uses an unsupported protocol.
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH’
    then it has a ‘details’ button which when clicked shows more information which says:
    ‘Unsupported protocol
    The client and server don’t support a common SSL protocol version or cipher suite.’

    Please help me fix this.

    Self-declared URL: atticglitter.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Oh no! It’s the worst when something breaks with a client. Your site isn’t hosted with us, but I can see what’s wrong. Can you contact your host for help fixing the SSL certificate? That’s something on their servers outside your WordPress installation, but if needed, here’s how they can help with your site URL too.

    Going forward, these forums are primarily for sites that use our free-tier hosting. You’ll want to create an account at WordPress.org so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; we’re a little different from the WordPress software itself. This article explains some of the differences. Let us know if you have any questions about our services!

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