this site has been should be inactive
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birdsondesign, it appears has pending debit from my account… but this account has been closed and no cc details should be on file?
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Refunds https://en.support.wordpress.com/refunds/ are time limited.
- WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
- The refund period for Domain Registrations and Renewals is 48 hours.
- It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.
Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesTo address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Have you tried using that link?
Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.
I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Howdy –
It doesn’t look like there are any recent charges to this account. Have you entered the details at https://wpchrg.wordpress.com/ ?
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many thanks, I have sent a further request for information to why I have been charged, as I have received a receipt for domain mapping and of course, account has been debited. Regards, Kirsty
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Good Morning Kirsty –
I’m just following up to verify that you received help with this? Were you able to locate the correct account?
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Hi Liz, many thanks, the support team are organising refund. I had not unmapped correctly. Thank you for your time. K
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