This site was built by another person, suddenly I can't log in
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Hello! My company is no longer working with our original site designer, the login has worked fine for months but today I can no access it. Username [redacted by staff]. I’m not receiving recovery emails either, I’ve waited about an hour. Is there any way you can help us get back in? Thank you, Kiaya Richardson
WP.com: Yes
Correct account: Unknown -
Hi,
What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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There are several ways to recover access to your site. You can find them in this guide:
https://wordpress.org/support/article/resetting-your-password/
Your host (Google Cloud) can help you with some of those methods as they require FTP access.
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