This site was built by another person, suddenly I can't log in

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  kiayaamexammous · Member · Aug 10, 2022 at 2:56 pm

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  Hello! My company is no longer working with our original site designer, the login has worked fine for months but today I can no access it. Username [redacted by staff]. I’m not receiving recovery emails either, I’ve waited about an hour. Is there any way you can help us get back in? Thank you, Kiaya Richardson

  WP.com: Yes
  Correct account: Unknown

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  staff-ozmodiar · Staff · Aug 10, 2022 at 6:41 pm

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  Hi,

  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  kiayaamexammous · Member · Aug 11, 2022 at 12:17 am

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  Hello! Here it is:
  https://www.amexammo.us/

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  fstat · Staff · Aug 11, 2022 at 8:05 am

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  There are several ways to recover access to your site. You can find them in this guide:

  https://wordpress.org/support/article/resetting-your-password/

  Your host (Google Cloud) can help you with some of those methods as they require FTP access.